Refund policy

Refund & Return Policy

Thank you for shopping with ZLEARCY. We are committed to providing quality products and a reliable shopping experience. If for any reason you are not fully satisfied with your purchase, we offer the following Refund & Return Policy.

 

 

14-Day Return Policy

We accept returns within 14 days from the date of delivery.

To be eligible for a return, items must:

· Be unused and unworn

· Be in the same condition as received

· Include original packaging, tags, and accessories where applicable

· Include proof of purchase or order confirmation

Items returned without prior authorization may not be accepted.

 

 

How to Request a Return

Step 1 – Contact Customer Support

To initiate a return request, please contact us at:

Email: saderosie233@outlook.com

Please include your order number, product details, and the reason for the return.

 

 

Step 2 – Return Authorization

Once your request is reviewed and approved, we will provide return instructions and a Return Authorization (RA) number if applicable.

 

 

Step 3 – Package the Item

Please securely package the item in its original packaging to avoid damage during return shipping.

 

 

Step 4 – Ship the Return

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as ZLEARCY is not responsible for lost or delayed return shipments.

 

 

Refund Process

After receiving and inspecting the returned item, we will notify you via email regarding the approval or rejection of your refund request.

If approved, the refund will be issued to your original payment method within approximately 10 business days, depending on your bank or payment provider.

Shipping fees, customs duties, taxes, and handling charges are generally non-refundable unless otherwise required by applicable consumer protection laws.

 

 

Non-Returnable & Non-Refundable Items

The following items are generally not eligible for return or refund:

· Opened, used, or damaged products caused by customer use

· Personalized or customized items

· Gift cards

· Clearance or final sale items

· Products returned without original packaging where applicable

 

 

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us immediately at:

Email: saderosie233@outlook.com

Please provide your order number along with clear photos of the issue. We will review the matter and work to resolve it as quickly as possible.

 

 

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, size, or color, please return the original product (if eligible) and place a new order separately.

 

 

Order Cancellation

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process after delivery.

 

 

Contact Information

If you have any questions regarding this Refund & Return Policy, please contact us:

ZLEARCY
Email: saderosie233@outlook.com
Phone: +31 6 45617006

Physical Address:
54 Carroll Street
Trenton, NJ 08609
United States